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Terms & Conditions of Sale

MasterBlend Credit: We offer net 30-day terms with approved credit. A service charge, computed at 1 1/2% per month (18% APR), will be added to outstanding balances. Orders will not be processed on past due accounts. We offer net 30-day terms with approved credit. A service charge, computed at 1 1/2% per month (18% APR), will be added to outstanding balances. Orders will not be processed on past due accounts.

Credit Cards: We accept payment with American Express, Discover, MasterCard, and VISA at the time of the order. Sorry, no C.O.D.s.

Free Freight: Domestic orders of $2500 or more of MasterBlend brand chemicals qualify for free freight. Freight will be automatically deducted from prepaid and credit card orders. Account customers may deduct freight charges if payment is received within 30 days of the invoice date and all previous invoices have been paid. Please provide a copy of the freight bill for shipments sent freight collect. Charges for insurance, hazardous materials, shipment notification, residential delivery, express delivery, carrier services, liftgate, and handling are not covered by the free freight program. This program is only available to domestic customers for orders shipped to the contiguous USA.

Ordering: Order by phone, fax, or email (This email address is being protected from spambots. You need JavaScript enabled to view it.)! Our offices are open 8:00 am to 5:00 pm M.S.T., Monday thru Friday. For your convenience and to ensure order accuracy, we recommend submitting orders by email. We will then verify your order by email to confirm quantities, pricing, and shipping date.  

International Orders: All international orders require pre-payment before the order ships. Orders are shipped FOB (Free On Board) MasterBlend. We can make freight arrangements and bill prepaid and add to the invoice.

Backorders: In the event that an item on your order is not in stock, we will backorder this item and ship it automatically when it becomes available.

Shipping: Orders are processed within 2 – 3 business days, and are shipped by FedEx Ground or common carrier truck line. We make every effort to use the most economical freight company for each order. Please specify freight company preferences on orders. As a courtesy, we can prepay the freight and add it to the invoice. However, if the freight carrier adds any back charges for the shipment, those charges will be passed on to you. Charges for insurance, hazardous materials, shipment notification, residential delivery, express delivery, carrier services, liftgate, and handling will be added to the invoice.  

Loss & Damages: Always inspect your shipment for damage before signing a receipt for the merchandise. Note any damages on the delivery receipt and request inspection by the transportation company. You have the right to refuse acceptance of damaged packages. All claims for material damaged in shipment must be reported to the delivery carrier at the time of delivery. The settlement is between the customer and freight company. We can not assume responsibility for loss or breakage in transit. Please hold on to the original carton and merchandise, as this is often necessary in order to settle claims.    

Returns: Please contact us for a return authorization number before returning any product. Returned goods must be shipped freight prepaid. Non-defective goods will be subject to a 20% restocking fee if not returned within 30 days of purchase. Additional charges may apply for items not returned in "like new" condition. Special orders can not be returned.

Pricing: All published MasterBlend price lists are in US dollars. Prices are subject to change without notice. We will gladly fax or email a confirmation to verify pricing at time of the order.

Safety Data Sheets: Safety Data Sheets are available upon request or from our website: www.masterblend.net


© 2017 MasterBlend Inc. Denver, CO USA. All Rights Reserved.